Great Lakes Educational Loan Services is a Wisconsin-based loan servicer for both federal and private student loans.
It contracts with more than 6,000 schools and 1,000 lenders — including the U.S. Department of Education — to manage loans for millions of borrowers.
It was also previously one of nine companies that contracted with the US Department of Education to manage federal student loans, although its contract was not renewed in 2020.
Great Lakes does not lend money to borrowers - instead, it handles the day-to-day operations of managing loan payments
It sends billing statements, processes payments, reports account activity to credit bureaus, keeps track of loan balances and helps borrowers with any questions or issues.
example, if you need to change your payment plan or apply for a deferment or waiver, you would apply through Great Lakes.